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ANNUAL SITE MAINTENANCE UNDERWAY 10/20/2014 – 10/25/2014

FAQs
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Fresh Real Mistletoe
How long will my mistletoe last?
When should I have my order ship?
What can I do to keep my mistletoe fresh?
If I need my mistletoe later or for an event, when should I place my order?
What is the mistletoe tradition?
What about mistletoe berries?

Ordering & Shipping Mistletoe & Holly
When will I receive my mistletoe?
Will my order have a tracking number?
When is the last day I can place my order for mistletoe?
I need to change the shipping address. How do I do that?
How do I request special handling or custom options?


How long will my mistletoe last?
Mistletoe is a fresh plant similar to a flower. It is important that it is handled appropriately. You should receive your mistletoe fresh and in good condition. It is common for some of the leaves to fall off during shipping, but this is normal (we try to put enough in there so that it will still look good after shipping). Also, if your sprig contains berries, some may squish or fall off during shipping as well. That being said, you should still receive your mistletoe in good condition.

Once you receive it, it's best if you carefully remove it from the bag and hang it as soon as possible. Once hung, the mistletoe will dry and remain intact and last through the holiday season if left alone. If it is handled frequently, though, the leaves may begin to drop off sooner.

In the bag, mistletoe is preserved fresh for a very short time. Long enough for us to get it to you in good condition. In some tests we've done, we've been able to keep it fresh longer in a cooler environment (like the garage or fridge), but the results are not consistent. We highly recommend hanging your mistletoe within a day or two of receiving it.
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When should I have my order ship?
The Postal Service says that Priority Mail takes 2-3 days; however, they don't consider it late until after 5 days. Our experience is that most packages are delivered within 2-3 days, but on occasion, we'll see one that goes 4 or even 5 days (usually to locations in the eastern US).

If you're concerned and want to be safe, be sure to ship 3-5 days before you need your mistletoe. Your mistletoe will arrive fresh and last a couple days in the bag if kept cool. In general, don't set the ship date too early. You don't want it sitting for a week after your receive it.

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What can I do to keep my mistletoe fresh?
Keeping mistletoe fresh is a tricky thing. The best thing you can do is have it delivered just before you plan on hanging it or giving it away or selling it.

In the bag, the moisture of the plant can become a problem, so storing it in a cool dry place can sometimes reduce the risk of molding (though you shouldn't plan on storing mistletoe more than a couple days). In some tests we've done, we've been able to keep it fresh longer in a cooler environment, but the results are not consistent. We highly recommend hanging or distributing your mistletoe within a day or two of receiving it. When placing your order, let us know what day you'd like it shipped if you need it for a later date.

When removed from the bag, it begins to dry and should be hung as soon as possible. Once hung it will dry, shrivel a little (similar to a dried flower) and remain throughout the holiday season.
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If I need my mistletoe later or for an event, when should I place my order?
You should place your order as soon as you know you want to buy mistletoe, but we highly recommend delaying the ship date. During the order process, include a note regarding your event and when you'd like it shipped or send us an e-mail. You should plan on receiving your mistletoe no more than 2 days before you need it.

The following shipping methods are used:

-Priority Mail is usually 2-3 days*
-Express Mail is guaranteed next day in most places. Shipping cost depends on item and location.


*Source: USPS.com October 2008. Actual delivery time may vary.
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What is the Mistletoe tradition?
An age-old holiday tradition is to hang mistletoe in your home over a door or a place people walk. When someone is standing under the mistletoe, it's free game to kiss that person. You'll often find some people standing under it far too often. :) It dates back to an almost ancient belief that mistletoe held the gift of fertility.
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What about Mistletoe Berries?
Though some people think of mistletoe with red berries, mistletoe berries are a transparent-white to slightly pink color and appear on some mature bunches of mistletoe. The mistaken thought of red berries probably comes from another popular Christmas plant, holly, which does have red berries.

Are Mistletoe berries poisonous? Most of the information available suggests that at least some types of mistletoe as well as holly have poisonous berries. However, the question appears to be debatable. If you are concerned about berries, remove them from the plant before hanging.

If you have a strong preference for mistletoe with or without berries, please let us know when you order, and we will do our best to accommodate your request.
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When will I receive my Mistletoe?
We will pick, prepare and ship your mistletoe fresh; usually, shipments go out within 1-2 business days. Fresh lots of mistletoe are picked a couple times per week. We'll notify you when your mistletoe ships and provide you with any details we have of your shipment. Shipping methods available are found below.

-Priority Mail is usually 2-3 days*
-Express Mail is guaranteed next day in most places. Shipping cost depends on item and location.


*Source: USPS.com October 2008. Actual delivery time may vary.


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Will my order have a tracking number?
Yes! Priority Mail and Express Mail both include tracking numbers. We'll e-mail you the tracking info as soon as we ship your item.
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When is the latest I can order?
We will be taking and shipping orders as late as December 18th (or while supplies last) in order to get mistletoe to you by Christmas. Order early for more fun! Orders later in the season should consider expedited shipping options.
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I need to change the shipping address. How do I do that?
If the address in your confirmation e-mail from PayPal is incorrect, please e-mail us as soon as possible to let us know the correct mailing address. It's as easy as that.

Please check your address carefully. Items ship to the address given to us by PayPal at check-out unless you let us know. We cannot refund or accept responsibility for orders shipped to addresses given to us with no correction. Please be thorough.

If you'd like items to go to multiple addresses, send us an e-mail with details and we'd be glad to accommodate you.


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How do I request special handling or custom options?
If you have a special request, custom order or additional questions, feel free to e-mail or call us:

orders

805-4-Mistletoe   (805-464-7853)
(not a toll free number)
Hours: M-F 8:30am-2pm Pacific

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